FAQ

Connect is a communication platform for modern healthcare teams. Send messages, write notes, track tasks, and upload files. It works on every device so you can collaborate with your entire healthcare team in real-time. Connect makes your healthcare organization more engaged and productive. Better coordination leads to improved team satisfaction and patient outcomes.

 

Connect makes care coordination much easier and faster. It’s a replacement for pagers, SMS texts, emails and phone calls. Connect brings your whole team into just one place where everyone has access to the same conversations, so you can be more efficient and focus on what matters most: patient care. Plus, it’s 100% HIPAA compliant.

 

Connect offer three tiers: Basic. Premium and Power. When you sign up for Stitch, you're automatically set up with a free 30-day trial of Basic. Premium and Power contain additional features that you can access by purchasing a subscription. If you're an admin, you can purchase a subscription from the Billing section. For more information on how this works, see our article on subscribing.

For information on how much each tier costs, please contact us at support@teamstitch.com

 

Absolutely! Connect is HIPAA compliant out of the box, so you can start sharing patient information right away. Both our Basic and Premium tiers are HIPAA compliant. You can read more about how we achieve HIPAA compliance here.

 

When you create your team, you'll be be prompted to agree to the terms of the Business Associate Agreement (BAA). This is necessary for HIPAA compliance, so you must agree to the terms in order to create your team.

A Business Associate is a vendor or subcontractor who has access to PHI (protected health information) transmitted or stored by a covered entity. So, if you’re a medical clinic and you send patient information through Connect, you’re a Covered Entity and we’re a Business Associate. The BAA will ensure that we uphold our end of safeguarding and managing patient data properly. It will also clearly outline what services you should expect us to render, and what we are responsible for. The BAA only needs to be signed once, by one individual. It is up to your organization to determine who has the authority to sign a BAA.

If you need more than one individual to sign the BAA, we offer this ability in our Premium tier. For more information on how purchasing a subscription works, see our article on subscribing.

 

We comply with 4 HIPAA rules for compliance. The Privacy Rule requires us to grant access to PHI (protected health information) to only the right individuals, and comply with the terms of a BAA (Business Associate Agreement). The Security Rule outlines physical, technical and administrative safeguards. The Enforcement Rule relates to investigations, penalties and procedures for hearings. And finally, the Breach Notification Rule tells us how to proceed in the event that something goes wrong.

Finally, we offer a Business Associates Agreement (BAA) which is a necessary part of HIPAA compliance. It will hold us responsible for making sure your team's communication is secure!

For more information, see our page on HIPAA compliance.

 

Your team administrator will need to invite you in using your email address. If you’re an administrator, you can invite your team in using the invite button on the left sidebar, or by heading to the Users section of your admin panel.

 

Yes! We can pull in lab and image notifications. But for basic use of Connect, this is not necessary. Connect provides a powerful, standalone communication experience. You can get it up and running in under 60 seconds (we’ve timed it). Give it a try for free, we think you’ll like it.

If you're interested in EMR integration, please send us an email at support@teamstitch.com.

 

You bet. We have native apps for iOS, Android, Mac and Windows.

 

Pick a day to start using Connect and encourage your team to send all communication through Connect. Avoid using email, SMS and paging for a week while you get used to Connect. We’ve also created an onboarding guide you can send out to your team explaining how to get started. This will make your job a lot easier! Check out our quick start to Connect guide and helpful suggestions for running a pilot.