Running a pilot

Selecting a Day

Stitch Engage works best when all your patient communication goes through the platform. The more you use it, the more valuable it becomes as an easily accessible archive of all your clinical conversations. 

We recommend picking a dedicated day to start using Engage. Choose a small group of patients (<50) to begin communicating with on Engage. Avoid using email, text or any other communication medium with your patients. Most teams transition to Engage in a few days. If your pilot group needs to invite more providers in to handle patient communication, team administrators can do this from the main menu. Feel free to let Engage grow naturally throughout your organization as the need to loop more providers in arises.

Engage works best when you can access it across any device. You'll want to encourage your team to download and use our native apps for iOS, Android, Windows and Mac. Plus, our native apps provide a much better experience for using Connect than your web browser.

Testing Connect

When you first log-in, you’ll notice that a default patient conversation has been created. You can use this to start sending a few test messages. Once you're ready, you can add in your first set of patients. During the pilot phase, we recommend adding in patients only as the need to communicate with the arises. This will make it easy to quickly start using Engage and get the pilot off the ground. Once the pilot shows success, feel free to add in your entire patient population to the system.