Premium plans cost $8 per user per month, with a 15% discount for annual pricing.
Premium plans include the following features:
1. Guest access. Guests are free to add and will have access to only a single patient record.
2. Custom data retention. Set the default post or patient record lifespan. For example, set posts to automatically clear after 30 days or 12 months. You can also control our backup and data ownership policies. On the Premium plan you can request full data deletion from our servers.
3. Advanced security controls. This includes 1 ability to mandate a team-wide password reset 2) ability to mandate two-factor authentication and 3) multiple BAA signees.
4. Extended file storage. The Basic plan is limited to a total team file storage amount of 1GB, individual file upload size restriction of 20MB. Our Premium plan includes 5GB of storage per Full Member, and an individual file upload size restriction of 1GB.
5. Usage analytics. Each month we'll send data on various usage metrics: total/per user posts & files, active vs inactive patient records, new patient records, online time and mobile vs desktop usage.
6. Priority support. Our priority support includes a 24/7, 15 minute email response time. We also have a dedicated Priority Response Team that specifically handles cases for Premium users for faster resolution times.